Frequently Asked Questions – Lifetree Player

Where can I view Lifetree Player videos online?

https://player.mylifetree.com/

Do I need to create an account to watch videos?

No. Videos in the Free Videos and More category are available to anyone and can be viewed without creating an account. Just click the Catalog button on the website or app and choose any video in the Free Videos and More section.

You must create an account to purchase a subscription or activate a bundle through an access code provided by your church. Your account will allow you to create custom playlists in the mobile app. You can log in to your account on the Lifetree Player website or mobile app using your account email and password.

Where do I download the mobile app?

iOS: https://apps.apple.com/us/app/lifetree-player/id6444411992?platform=iphone

Android: https://play.google.com/store/apps/details?id=tv.uscreen.lifetreeplayer

How do I cancel a subscription?

-ALL changes to an In-App Subscription must be made by the owner of the app.

-Users can manage In-App Subscriptions in device/account settings including:

View Subscription: Receipt for payment, date trial ends, next payment date
Cancel Subscription: You must cancel where subscription was purchased
Restore Purchase: User has active In-App Subscription but can't access content
Request a Refund: User wants a refund for In-App Subscription

How-To Guides:

-View or Cancel In-App Subscription: Google; Apple

-Request a Refund: Google Refund; Apple Refund

I accidentally purchased a subscription. How can I request a refund?

If you purchased a subscription through the Lifetree Player website, please contact our product support team by emailing productsupport@group.com.

If you purchased a subscription through a mobile app, you must submit a request to the app store directly:

For iOS purchases, .see this help article from the Apple App Store.
For Android purchases, see this help article from Google Play.

How many devices can I use at the same time?

Your account may be signed in to up to 5 devices at the same time.